At KAUFTWARE LIMITED, we strive to provide our customers with the best shopping experience possible. To ensure that your order is delivered to you safely and promptly, please carefully review our shipping policies.
SHIPPING METHODS AND RATES
We offer shipping only via DHL And Royal Mail. No costs; you will receive a tracking number by email as soon as the product is shipped.
FREE RETURNS
We want you to be completely satisfied with your purchase at KAUFTWARE LIMITED. If for any reason you are not satisfied with your order, you can return it for a full refund within 14 days of delivery. To be eligible for a return, your item must be unused, in the same condition as you received it, and in the original packaging.
To initiate a return, please contact us at Info@mskauf.de and provide us with your order number and the reason for the return. We will provide you with a return label, and once we have received and inspected the returned item, we will initiate a refund to the original payment method.
ORDER PROCESSING TIME
We process and ship orders within 1 business day of receiving payment. Once your order has been shipped, you will receive a confirmation email with your tracking number.
DELIVERY TIME
Delivery time varies depending on the location and chosen shipping method. Standard shipping to Within the UK typically takes 1-3 business days.
In our company, we take great care to ensure that all orders are shipped on time and efficiently. However, we understand that occasionally items may be lost during transit. In the event that a customer does not receive their ordered items, we ask them to inform us as soon as possible. Upon receiving this information, we will initiate an investigation with the relevant shipping company to determine the cause of the missing items. If it is confirmed that the items have indeed been lost, we will offer the customer a full refund. We strive to provide our customers with the best possible service and will do everything in our power to promptly and professionally address any missing items.
Please contact us if you have any questions about your order.
MsKauf.de
KAUFTWARE LIMITED
Wareham Rd, Lytchett Matravers,
Poole Dorset,
BH16 6FA
United Kingdom
Phone: +447494673804
Email: Info@mskauf.de
Company Registration Number: 14728019